Insider One Help Center

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Request Types

Documentation

User Management

Account Management Inviting Users Receiving No Invitation Email

Smart Recommender Feed

Clickstream XML Catalog API

Campaign Management

Language Rules Appending (Location)

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Video Tutorials

How to use countdown bar

Setting up the wheel of fortune

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Frequently Asked Questions

Why are the App Template and App Templates from the Push campaign with the Session Start event not visible?

When the app is opened from scratch after the killed state, all the functions, including Insider, are triggered. In this case, the Insider SDK is being overridden by other functions and it takes time for the app to be opened. This process and case are called race conditions. To avoid this delay, a minimum of 3 seconds should be set so that there is no override, Insider SDK would be loaded properly and the campaigns would become visible.

Why do we face delays in users entering the journey with the "On Past Behaviour" starter?

Sometimes due to the large queue on the UCD, there might be delays in user entries. Journeys should be set to active with a minimum duration of 1.5 hours to allow users to enter.

Why do I need to do a domain warm up? Why can’t I start sending emails directly?

Domain warm-up is essential to establish a positive sender reputation with email providers. It involves gradually increasing your email sending volume over time, reducing the risk of being marked as spam and improving overall deliverability. Skipping this process can negatively impact your email marketing success. Domain warm-up is essential to establish a positive sender reputation with email providers. It involves gradually increasing your email sending volume over time, reducing the risk of being marked as spam and improving overall deliverability. Skipping this process can negatively impact your email marketing success.

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